Use Viamo to:

Engage the people you serve in a conversation.

Reach your constituents on any phone, in any language, and on all major channels: IVR, SMS, web app, instant messenger bots, social media, etc.

Maximise your engagement through intelligent real-time custom dashboards or integrations with proprietary systems.

The process is simple:

  1. We understand your goals and we work together on the content.
  2. Viamo project managers make recommendations to optimize the content for the mobile channel and maximize engagement rates.
  3. The content is translated and recorded in the relevant local languages.
  4. The content is field-tested and modified as needed.
  5. Engagement is closely monitored and modifications made as needed. Insights are generated and visualised.
Marli's Phone
Follow the best practices for mobile engagement
Photo: michael_swan (CC BY-ND 2.0)
December Malawi
Connect to virtually any mobile phone on the planet
Photo: Swathi Sridharan (CC BY-SA 2.0)

Truly Flexible

Viamo’s platform has been used by more than 500 organizations to reach more than 10 million people. We have served a wide variety of mobile engagement programs and are confident we’ll be able to help you. What’s more: our engineers release new features every two weeks, so if we haven’t done it before, we’re probably two weeks away.

Call any phone from anywhere

Our system can already call nearly every mobile phone on the planet. With our direct connection to telecoms, we have the lowest airtime costs, the highest call reliability and the largest scale capacity.

Mobile engagement science

Our partners benefit from our experiments with mobile engagement across hundreds of projects in dozens of countries. We help you to reach your goals by offering design consultancy and sharing best practices for maximum reach and engagement: Should we use a female or male voice? What kinds of incentives should we use? How long should each message be?

Market traders at Mahamuni Buddha Temple
Use the best channel for the context: IVR, SMS, web, instant messenger bots, and more
Photo: Neville Wootton (CC BY 2.0)
Monk on Cell Phone
Use relevant local languages for relevant results
Photo: Beth Kanter (CC BY 2.0)

Related Case Studies

Chemonics: The 3-2-1 Service's use of interactive voice response technology enables the INGC to better communicate with citizens in these remote areas where the Internet is scarce and literacy is low.

Storm Warnings in Mozambique

Alliance Magazine: What has suddenly got 100 times cheaper and 10 times faster? According to a new study by the Center for Global Development and the World Bank, citizen feedback in poor countries. Working with Viamo, they reduced the costs of surveying citizens by more than 95 per cent. As some 75 per cent of the world’s population now has access to a mobile phone, it is easier than ever to gather direct feedback.

Civic solutions: a new era for citizen feedback

GSMA: Stories such as Georgette's remind us of the real people who are using the mobile service and have seen real change in their lives as a result of having more information.

Putting a human face on a mobile service for women: the story of Georgette in Madagascar

Farm Radio, Tanzania: Viamo technology has changed the way we do things. They’ve improved the voice services we have been using which had limitations and lots of technical problems. Using Viamo, we can create surveys and use them easily in programs. They have simplified the way we are working. Our content is much more interactive now.

Kassim Sheghembe

Airtel, Malawi: This is information which the simple Malawian would have otherwise gotten after meetings with farming advisors, health advisors or other NGOs who do not visit them frequently. All in all, the 3-2-1 Service is helping to improve lives.

Tione Kafumbu, Marketing Executive

Self Help Africa: What better way to help Ugandan farmers than to teach them to help themselves, and in their mother tongues.

Tony Kisadha, Uganda Director

UNDP: The use of voice messaging is particularly promising as it is able to reach populations with low levels of literacy.

3-2-1 Innovation

Have a similar challenge? Find out how Viamo can help