Use Viamo to:
Make informed decisions based on real-time data about the population’s knowledge, behaviors and attitudes. Involve the people you serve in the design, management, and evaluation of programs and policies. Collect information at a speed, frequency and cost previously impossible with in-person methods.
Population research
Collect key information from a sample of the national population in fewer than four weeks, for a fraction of traditional in-person approaches. Perform market research, feasibility analyses, impact assessments, pre and post campaign studies, and more.
Example partners: Facebook, World Bank, and Stanford University
Field data collection
Get rid of paper-based data collection. Equip your field staff with state-of-the art digital forms for ongoing data collection with a mobile app, SMS and IVR. Track field activities, monitor disaster response, report on stock levels, measure attendance, follow-up on referrals, etc.
Example partners: Aga Khan Development Network, Catholic Relief Services (CRS), Chemonics, Marie Stopes International, National Disasters Management Institute Mozambique, UNICEF, Yes Brands foods & Beverages
Photo: SarahTz (CC BY 2.0)
Photo: Simon Berry (CC BY-SA 2.0)
Surveillance systems
Increase the number of eyes and ears on the ground. Gather higher-quality data, and validate reports using mobile engagement. Use field staff or the general population to monitor disease outbreaks, pests, corruption, poaching, gender-based violence, election fraud, and more.
Example partners: Center for Disease Control and Prevention, Chemonics, and International Labor Organisation
Monitoring and Evaluation
Run baseline, midline and endline surveys on a weekly or monthly basis to track performance indicators in quasi real-time. Evaluate the performance of in-person activities (such as household visits and beneficiary trainings) at different intervals after the activity to measure outputs, outcomes and impact.
Example partners: FHI360, John Hopkins University, DAI.
Photo: Mitch Altman (CC BY-SA 3.0)
Data visualization
Visualize your data in real-time web dashboards, custom-made regular reports, spreadsheets, or through our API.
Advanced features
Use our advanced features, and new ones released every two weeks, including:
- National and targeted sampling
- Complex conditional logic
- Randomized branching and answer options
- Multiple choice and open-ended question formats
- Retry patterns
- Drop-and-reconnect feature
- Voicemail detection
- Incentives
Widest reach
Use Interactive Voice Response (IVR) to reach anyone with access to a mobile phone in their own language, transcending distance, infrastructure, and literacy barriers. Our direct partnership with telecoms ensure the highest reliability at the lowest cost.
Chemonics: The 3-2-1 Service's use of interactive voice response technology enables the INGC to better communicate with citizens in these remote areas where the Internet is scarce and literacy is low.
Storm Warnings in Mozambique
Alliance Magazine: What has suddenly got 100 times cheaper and 10 times faster? According to a new study by the Center for Global Development and the World Bank, citizen feedback in poor countries. Working with Viamo, they reduced the costs of surveying citizens by more than 95 per cent. As some 75 per cent of the world’s population now has access to a mobile phone, it is easier than ever to gather direct feedback.
Civic solutions: a new era for citizen feedback
GSMA: Stories such as Georgette's remind us of the real people who are using the mobile service and have seen real change in their lives as a result of having more information.
Putting a human face on a mobile service for women: the story of Georgette in Madagascar
Farm Radio, Tanzania: Viamo technology has changed the way we do things. They’ve improved the voice services we have been using which had limitations and lots of technical problems. Using Viamo, we can create surveys and use them easily in programs. They have simplified the way we are working. Our content is much more interactive now.
Kassim Sheghembe
Airtel, Malawi: This is information which the simple Malawian would have otherwise gotten after meetings with farming advisors, health advisors or other NGOs who do not visit them frequently. All in all, the 3-2-1 Service is helping to improve lives.
Tione Kafumbu, Marketing Executive
Self Help Africa: What better way to help Ugandan farmers than to teach them to help themselves, and in their mother tongues.
Tony Kisadha, Uganda Director
UNDP: The use of voice messaging is particularly promising as it is able to reach populations with low levels of literacy.
3-2-1 Innovation